About The Position

As an Administrative Support Team (AST) Colleague, you help keep the store running smoothly behind the scenes. You support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. Duties include overseeing scheduling, managing cash office operations, facilitating new-hire onboarding, and supporting colleague engagement so store leadership and teams can focus on customer service. You serve as a point of contact for store colleagues and leadership and act as a liaison for HR-related matters. You coordinate new-hire paperwork, onboarding, and training sessions; maintain store recognition programs; distribute reports; balance the vault; and support maintenance requests. The role calls for professionalism, discretion, attention to detail, clear communication, and reliable follow-through. Colleagues are expected to support the team, help maintain an organized office, complete tasks accurately, and contribute to individual and store results. The posting specifies flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.

Requirements

  • 1–2 years of related experience required.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules or procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
  • Ability to use electronic devices.
  • Ability to meet daily sales goal challenges.

Responsibilities

  • Maintain an organized Store Management Office and help ensure it is clean, prepared, and ready for colleagues and customers.
  • Support daily store operations, including overseeing scheduling and managing cash office operations.
  • Handle administrative and human resources functions and coordinate internal communications.
  • Act as a liaison and point of contact for HR-related matters involving store colleagues and leadership.
  • Coordinate new-hire paperwork, onboarding, and training sessions.
  • Support colleague engagement and maintain store recognition programs.
  • Distribute reports and balance the vault.
  • Support maintenance requests.
  • Communicate clearly and professionally, follow through on tasks, and support colleagues and store teams.
  • Contribute to sales goals and individual and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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