Seasonal Asset Protection Security Guard, Herald Square
About The Position
The Visual Security Officer is an entry-level role within Macy’s Asset Protection team. The position focuses on communicating suspicious activity to Asset Protection Detectives and Management, maintaining a safe business environment, and providing strong customer service. The officer is primarily stationed at customer entrances, monitors customer traffic entering and exiting the store, and serves as a visual deterrent to theft. The role also includes monitoring high-shortage areas, following company policies for apprehensions, searches, and evidence preservation, and handling sensitive information.
Requirements
- Comfort communicating with customers.
- Ability to adapt quickly to changing priorities.
- Ability to work as part of a team and independently.
- Comfort using two-way communication devices.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to obtain and maintain required licenses, training, and certifications.
- Ability to walk and stand for most of the shift; meet the stated vision and hearing requirements; occasionally stoop, kneel, crouch, and reach above eye level; and lift and move items up to 30 pounds.
Responsibilities
- Greet customers entering the store or a department.
- Use two-way communication devices to maintain contact with Asset Protection Detectives and Management.
- Remain stationed at high-traffic entrances and high-shortage areas to deter theft and monitor suspicious activity.
- Follow company policies regarding apprehensions, searches, and evidence preservation.
- Handle proprietary, sensitive, and confidential information.
- Foster acceptance and respect, strengthening relationships and ensuring authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
