Retail Merchandising Support Associate, Salinas Northridge - Full Time

Macy's•Salinas, CA

4d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role executes merchandise movement and placement strategies, supports visual merchandising, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. The associate also provides friendly customer service, offers product guidance, supports sales and loyalty efforts, and collaborates with colleagues across departments. Daily work includes preparing and maintaining the sales floor, updating mannequins and floor layouts in line with company directives, recovering sales areas and fitting rooms, replenishing merchandise, and assisting with merchandise moves. The associate helps customers through attentive conversations and assistance, shares loyalty program benefits, and contributes to department organization and preparation for the next business day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers and help the store achieve sales goals.
Ability to create a welcoming, friendly environment and foster meaningful conversations with customers and colleagues.
Ability to learn about store products and provide customer guidance based on customer needs, product features, and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts according to company directives.
Maintain clean, organized, visually appealing, and shoppable sales floors and displays.
Keep pricing and promotional signage accurate and up to date.
Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
Greet customers warmly, listen to their needs, offer assistance, and provide product guidance.
Support sales goals and sales-boosting events, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Collaborate with colleagues across departments, support the team, reorganize and restock the department, and prepare the space for the next business day.
Maintain dependable attendance and punctuality and follow applicable employment policies and safety procedures.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice