About The Position
As a Retail Sales Ambassador at Macy’s, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You serve as an expert for your assigned vendor, brand, or area; build repeat clientele; communicate customer needs and shopping patterns to leadership and vendor partners; and carry out strategic merchandising initiatives. The role focuses on providing an exceptional customer experience, supporting brand-specific sales and events, and maintaining an effective sales floor. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The position involves frequent customer and colleague interaction, use of point-of-sale systems and other technology, and physical tasks such as standing, lifting, reaching, and climbing ladders.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team.
- Excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to work collaboratively across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand for at least two consecutive hours; lift at least 30 pounds; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to reach above eye level and perform the physical tasks associated with the role.
- Color vision.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, recommend products, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, turnover, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the assigned vendor, brand, or area.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
