Retail Sales Ambassador - Sportswear Ready to Wear, Brandon - Full Time

Macy's • Brandon, FL

3d • Onsite

About The Position

The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. The Ambassador serves as an expert for a designated vendor, brand, or area; communicates customer needs and shopping patterns to leadership and vendors; and carries out strategic merchandising initiatives.

The role also supports an exceptional customer experience, maintains the sales floor, builds brand-specific clientele, and plans and leads vendor-sponsored events. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.

Requirements

• At least one year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills and ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform lifting, moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to reach above eye level and meet the position’s color-vision requirements.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed