Retail Sales Ambassador - Sportswear Ready to Wear, Altamonte - Full Time

Macy's • Altamonte Springs, FL

2d • Onsite

About The Position

The Retail Sales Ambassador represents the Sportswear Ready to Wear area at Macy’s Altamonte. The role drives sales by connecting with customers, sharing vendor product knowledge, recommending additional products, and building repeat clientele. The Ambassador serves as an expert for the represented vendor, brand, or area; communicates customer needs and shopping patterns to store leadership and vendors; and carries out strategic merchandising initiatives.

This position focuses on delivering an exceptional customer experience, maintaining a well-presented sales floor, developing brand-specific clientele, and supporting sales through events and vendor partnerships. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability. The role requires at least one year of previous selling or retail experience and the ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Requirements

• At least one year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to process transactions.

Responsibilities

• Ensure the customer is the priority and provide an exceptional customer experience.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, working toward sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed