Retail Sales Ambassador - Sportswear Ready to Wear, Maui - Full Time

Macy's • Kahului, HI

3d • $18 - $24

About The Position

The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. The role serves as an expert for a vendor, brand, or area, communicates customer needs and shopping patterns to leadership and vendors, and executes strategic merchandising initiatives.

The position also supports vendor relationships and customer-facing events, maintains an orderly sales floor, and uses Macy’s point-of-sale systems and company devices to complete sales. The role requires flexible availability, dependable attendance, customer-service skills, and the physical ability to stand, move, reach, and lift as described.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills and ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to stand for at least two consecutive hours, lift at least 30 pounds, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and vendor representatives.
• Execute strategic merchandising initiatives for the vendor, brand, or area.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed