Retail Merchandising Support Associate, Stanford Shopping Center - Part Time

Macy's•Palo Alto, CA

10d•Onsite

About The Position

The Retail Merchandising Support Associate, also described as a Merchandising Colleague or Front of House Colleague, supports an inspiring and seamless in-store experience. The role involves moving and placing merchandise, maintaining appealing and organized displays, keeping pricing and promotional signage accurate, and helping ensure the sales floor is clean, stocked, and shoppable. The associate is also a visible, welcoming presence who greets customers, listens to their needs, provides assistance and product guidance, and contributes to sales and customer loyalty. The position works collaboratively with colleagues across departments to support store goals and a welcoming, positive service culture. Colleagues may update mannequins, reset floor layouts, recover the sales floor and fitting rooms, replenish merchandise, update signs and pricing, and support merchandise moves. They also assist customers, share loyalty program benefits, work toward sales goals, and help reorganize and restock the department at the end of the day. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, contribute to sales goals, and participate in sales-boosting events.
Ability to foster a welcoming, friendly environment and meaningful conversations with customers and colleagues.
Ability to learn about store products and provide guidance based on customers’ needs, product features, and choices.
Ability to use point-of-sale technology and digital tools.
Ability to work with colleagues at all levels and across departments.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift up to 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Execute merchandise movement and placement strategies.
Maintain visually appealing, organized, clean, and shoppable sales-floor displays.
Update mannequins and reset floor layouts in accordance with company directives.
Keep pricing and promotional signage accurate and up to date.
Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
Greet customers, listen to their needs, and provide friendly assistance and product guidance.
Help customers with purchases, share loyalty program benefits, and work to acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Work with colleagues across departments to support sales, meet shared goals, and enhance the customer experience.
Help reorganize departments, restock merchandise, and prepare the space for the next day.
Meet daily sales goals and participate in sales-boosting events.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice