Seasonal Fulfillment and Receiving Support Associate, Stanford Shopping Center
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick and pack orders, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time, while helping keep the stockroom and sales floor running efficiently. The role also involves customer interactions, including greeting shoppers, resolving issues, and delivering curbside orders with care. You contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, genuine hospitality, and support for sales goals. Colleagues prepare the store by reviewing goals, learning about products and promotions, receiving and tagging merchandise, and organizing the stockroom. During the day, they assist customers, fulfill orders, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They share loyalty program benefits, help customers complete their purchases, and close the day by organizing the stockroom and completing orders. Seasonal colleagues are typically scheduled 10–20 hours per week, depending on business needs and availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
- Ability to work independently and contribute to a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain stockroom organization.
- Pick, pack, retrieve, and complete customer orders, including monitoring BOPS alerts to ensure orders are ready on time.
- Deliver orders curbside and provide helpful customer service, including greeting shoppers and resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits, assist customers with purchases, and help achieve sales goals.
- Review goals, learn about products and promotions, and prepare the store for daily operations.
- Collaborate with colleagues and help set the team up for the next day's success.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
