Retail Merchandising Support Associate, Briarwood - Part Time

Macy's•Ann Arbor, MI

3d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and inspiring in-store experience. The role involves executing merchandise movement and placement strategies, improving the visual appeal of the sales floor, maintaining organized and shoppable displays, and keeping pricing and promotional signage accurate and current. The associate also welcomes customers, offers assistance, supports sales, and collaborates with colleagues across departments to foster a positive and hospitable environment. Daily work includes supporting visual merchandising by updating mannequins and floor layouts in line with company directives; welcoming customers and listening to their needs; recovering the sales floor and fitting rooms; updating signs and pricing; replenishing merchandise and making merchandise moves; and reorganizing and restocking the department at the end of the day. Associates are also expected to share loyalty program benefits, help customers open credit accounts, contribute to sales goals, and provide a sincere, helpful customer experience. This is a part-time position. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Create connections with customers and help the store achieve sales goals.
Create a welcoming and friendly environment for customers and colleagues.
Learn about store products and provide guidance based on customers’ needs and product features and choices.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Effectively use point-of-sale technology and digital tools.
Work effectively with colleagues at all levels and across departments.
Meet daily sales goal challenges.
Talk, lift, move constantly, stand, and reach with arms and hands.
Stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Execute merchandise movement and placement strategies.
Support visual merchandising by updating mannequins and resetting floor layouts according to company directives.
Maintain clean, organized, attractive, and shoppable sales floor displays and fitting rooms.
Keep pricing and promotional signage accurate and up to date.
Welcome customers, listen to their needs, and provide assistance and product guidance.
Support sales goals and participate in sales-boosting events.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Replenish merchandise and support merchandise moves.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Collaborate with colleagues across departments to support shared goals and customer service.
Reorganize the department, restock merchandise, and prepare the space for the next day.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice