Retail Merchandising Support Associate, Oak Brook Center - Full Time
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless, inspiring in-store experience. The role executes merchandise movement and placement strategies, enhances the visual appeal of the sales floor, maintains organized and shoppable displays, and ensures pricing and promotional signage is accurate and current. You are a visible, welcoming presence who greets customers and offers assistance. You collaborate with colleagues across departments to support sales and contribute to a culture of hospitality and positivity. Daily work includes preparing and organizing the sales floor, updating mannequins and floor layouts in accordance with company directives, assisting customers, recovering the sales floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting merchandise moves. You also share loyalty program benefits, help meet sales goals, and work with the team to restock and prepare the department for the next day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to connect with customers, create a welcoming environment, and participate in achieving sales goals.
- Ability to learn about store products and provide customers with guidance based on their wants, product features, and choices.
- Ability to use point-of-sale technology and digital tools.
- Ability to work with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift up to 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies and support needed merchandise moves.
- Maintain an organized, clean, and shoppable sales floor and fitting rooms.
- Support visual merchandising by updating mannequins and resetting floor layouts in line with company directives.
- Keep pricing and promotional signage accurate and up to date.
- Replenish and restock merchandise and prepare the department for the next day.
- Greet customers, listen to their needs, and provide thoughtful assistance and product guidance.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Collaborate with colleagues across departments to support sales and elevate the customer experience.
- Participate in sales-boosting events and work toward daily sales goals.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
