About The Position
The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver an inspiring and seamless in-store experience. The role executes merchandise movement and placement strategies, maintains organized and shoppable displays, improves the visual appeal of the sales floor, and keeps pricing and promotional signage accurate. The associate is also a welcoming presence on the floor, greeting customers, listening to their needs, and providing assistance and product guidance. Working with colleagues across departments, the associate supports sales, shared goals, and a positive culture of hospitality. Daily work includes preparing and organizing the sales floor, supporting visual merchandising by updating mannequins and floor layouts, recovering sales areas and fitting rooms, replenishing merchandise, updating signs and prices, and assisting with merchandise moves. The associate supports customers throughout their visit, shares loyalty program benefits, helps acquire new customers by opening credit accounts, and contributes to daily sales goals. At the end of the day, the associate helps reorganize and restock the department to prepare it for the next day. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, and schedules include weekend shifts. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to connect with customers, help achieve sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn store products and provide customer guidance based on customers' wants and product features and choices.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools, including processing register transactions.
- Ability to work effectively with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift up to 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
- Maintain clean, organized, visually appealing, and shoppable sales areas and fitting rooms.
- Keep pricing and promotional signage accurate and up to date.
- Replenish merchandise and support merchandise moves and department restocking.
- Greet customers warmly, listen to their needs, and provide assistance and product guidance.
- Share loyalty program benefits and acquire new customers by opening credit accounts.
- Support sales goals and participate in sales-boosting events.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Collaborate with colleagues across departments to support shared goals and customer experience.
- Help reorganize the department and prepare the space for the next day.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
