Retail Merchandising Support Associate, Somerset Collection - Part Time

Macy's•Troy, MI

9d•$15 - $20•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless, inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the sales floor’s visual appeal, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and up to date. You are a visible and welcoming presence, greeting customers and offering assistance while collaborating with colleagues across departments to support sales and create a positive, hospitable environment. The role includes supporting visual merchandising by updating mannequins and floor layouts in line with company directives; assisting customers through friendly conversation and thoughtful guidance; recovering the sales floor and fitting rooms; updating signs and pricing; replenishing merchandise; and supporting merchandise moves. You also share loyalty program benefits, help meet sales goals, and work with the team to restock and prepare the department for the next day. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. Weekend shifts are required.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, help achieve sales goals, and participate in sales-boosting events.
Ability to create a welcoming, friendly environment and foster meaningful conversations and connections.
Ability to learn about store products and provide customer guidance based on customer needs, product features, and choices.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools.
Ability to work seamlessly with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift up to 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Enhance the visual appeal of the sales floor, update mannequins, and reset floor layouts according to company directives.
Maintain clean, organized, and shoppable sales-floor displays and fitting rooms through recovery and replenishment.
Update and maintain accurate pricing and promotional signage.
Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Collaborate with colleagues across departments to support sales, achieve sales goals, and elevate the customer experience.
Restock merchandise, reorganize the department, and prepare the space for the next day.
Participate in sales-boosting events and work toward daily sales goals.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice