Retail Merchandising Support Associate, North County Fair - Full Time

Macy's • Escondido, CA

1d • Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, supports an inspiring and seamless in-store experience. The role executes merchandise movement and placement strategies, enhances the sales floor’s visual appeal, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and up to date. The associate is also a welcoming presence on the floor who greets customers, listens to their needs, and offers assistance. Working with colleagues across departments, the associate helps meet shared goals, support sales, and foster a positive, hospitable environment.

Day-to-day work includes updating mannequins, resetting floor layouts to company directives, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and pricing, and supporting merchandise moves. The associate helps customers understand products, shares loyalty benefits, works toward sales goals, and contributes to department organization and preparation for the next business day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors and to read and understand employment policies and safety rules or procedures in English.
• Ability to create customer connections, foster a welcoming environment, and help the store achieve sales goals.
• Ability to learn about store products and provide customers with guidance based on their preferences and product features.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools, including processing register transactions.
• Ability to work effectively with colleagues at all levels and across departments.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
• Ability to stand for at least two consecutive hours and lift up to 50 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts to company directives.
• Maintain clean, organized, and shoppable sales-floor displays and fitting rooms by recovering, replenishing merchandise, and reorganizing the department.
• Keep pricing and promotional signage accurate and up to date.
• Greet customers warmly, listen to their needs, and provide product guidance and assistance.
• Support sales goals, sales-boosting events, and customer acquisition, including opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Collaborate with colleagues across departments to support customers, meet shared goals, restock merchandise, and prepare the department for the next business day.
• Maintain dependable attendance and punctuality and follow employment policies and safety procedures.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed