Retail Merchandising Support Associate, Fair Oaks - Flex
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the sales floor’s visual appeal, maintain organized and shoppable displays, and keep pricing and promotional signage accurate and current. You are a visible, welcoming presence who greets customers and offers assistance. Working with colleagues across departments, you support sales and contribute to a culture of hospitality, positivity, and collaboration. Daily work includes preparing and organizing the sales floor, updating mannequins, resetting layouts, and aligning merchandise presentation with company directives. You welcome customers, listen to their needs, and provide thoughtful assistance and product guidance. You maintain the sales floor and fitting rooms by recovering merchandise, updating signs and pricing, replenishing products, and supporting merchandise moves. You also share loyalty program benefits, help customers with their needs, and work with the team to restock and prepare the department for the next day. Colleagues are expected to take pride in their work, pursue improvement, and contribute to sales and store results. Schedules include weekend shifts and may include days, evenings, and holidays. Hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to create connections with customers, help the store achieve sales goals, and participate in sales-boosting events.
- Ability to create a welcoming and friendly environment for customers and colleagues.
- Ability to learn about store products and provide customers with guidance based on their wants, product features, and choices.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools.
- Ability to work with colleagues at all levels and across departments.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies.
- Enhance the visual appeal of the sales floor and maintain organized, shoppable displays.
- Update mannequins, reset floor layouts, and align merchandise presentation with company directives.
- Keep pricing and promotional signage accurate and up to date.
- Greet customers, listen to their needs, offer assistance, and provide product guidance.
- Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Collaborate with colleagues across departments to support sales and elevate the customer experience.
- Restock and reorganize the department and prepare it for the next day.
- Work toward sales goals and participate in sales-boosting events.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
