Retail Merchandising Support Associate, Orland Square - Full Time

Macy's•Orland Park, IL

2d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, supports a seamless and inspiring in-store experience. The role executes merchandise movement and placement strategies, enhances the visual appeal of the sales floor, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. The associate is also a welcoming presence on the floor, greeting customers and offering assistance, and collaborates with colleagues across departments to support sales and a positive culture of hospitality. Daily work includes preparing and organizing the sales floor, updating mannequins and floor layouts according to company directives, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and pricing, and supporting merchandise moves. Associates assist customers, share loyalty-program benefits, work toward sales goals, and help reorganize and restock the department at the end of the day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers and help the store achieve sales goals.
Ability to create a welcoming, friendly environment for customers and colleagues.
Ability to learn about store products and provide guidance based on customers’ needs and product features and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work seamlessly with colleagues at all levels and across departments.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Maintain a clean, organized, visually appealing, and shoppable sales floor and fitting rooms.
Update mannequins and reset floor layouts in alignment with company directives.
Keep pricing and promotional signage accurate and up to date.
Replenish merchandise and reorganize and restock the department as needed.
Greet customers, listen to their needs, and provide assistance and product guidance.
Share loyalty-program benefits and acquire new customers by opening credit accounts.
Support sales goals and participate in sales-boosting events.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues across departments to support sales and deliver a welcoming customer experience.
Prepare the department for the next business day by tying up loose ends and restoring the space.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice