Retail Merchandising Support Associate, Orland Square - Full Time

Macy's•Orland Park, IL

2d•$16 - $20•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and current. You also provide a visible, welcoming presence, greeting customers and offering assistance. You support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives. Throughout the day, you recover the sales floor and fitting rooms, update signs and pricing, replenish merchandise, and support merchandise moves. You assist customers, share loyalty program benefits, and collaborate with colleagues to achieve sales and store goals and prepare the department for the next day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. Availability is needed for days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, help achieve sales goals, and participate in sales-boosting events.
Ability to create a welcoming, friendly environment and foster meaningful conversations and connections.
Ability to learn about store products and provide customers with guidance based on their wants, product features, and choices.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools effectively.
Ability to work with colleagues at all levels and across departments to support sales and elevate the customer experience.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, and climb ladders; and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies and support merchandise moves.
Enhance the visual appeal of the sales floor, maintain organized and shoppable displays, update mannequins, and reset floor layouts in line with company directives.
Ensure pricing and promotional signage is accurate and up to date.
Recover the sales floor and fitting rooms, replenish merchandise, and help keep the department organized and ready for customers.
Greet customers, listen to their needs, offer assistance and product guidance, and help create positive customer relationships.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Collaborate with colleagues across departments to support sales, meet shared goals, and prepare the department for the next day.
Participate in sales-boosting events and work toward daily sales goals.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice