Retail Merchandise Processor at West Chester
About The Position
The Retail Merchandise Processor works with production and retail team members in a fast-paced environment to receive, sort, price, process, and prepare donated merchandise for sale in a Goodwill retail store. The position supports store operations by determining whether merchandise is appropriate for the sales floor, organizing and stocking products, tracking donations, and meeting processing quotas. It also includes customer and donor service, maintaining a safe and organized work area, and cross-training in other store functions as needed. This role has no supervisory responsibilities.
Requirements
- Able to work a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays.
- At least six months of previous work experience, or equivalent educational or vocational experience, is preferred.
- Able to follow directions and communicate effectively in English.
- Ability to problem-solve.
- Ability to provide exceptional customer service in a friendly and engaging manner.
- Able to work in a non-climate-controlled environment.
- Able to lift and carry up to 35 pounds at times.
- Able to walk, stoop, stand, bend, kneel, and climb continuously for prolonged periods, up to 7 hours per 8-hour shift.
- Able to work while frequently exposed to airborne particles.
Responsibilities
- Sort and process soft-line and hard-line merchandise from containers to determine whether it is appropriate for the sales floor, following established guidelines.
- Roll merchandise and accurately stock it on the sales floor.
- Record and monitor donations accurately and promptly.
- Stay informed about brand names, designer labels, and current and vintage styles.
- Sort apparel into boutique/e-commerce, sellable, and salvage categories according to quota.
- Place items on hangers, put hangers on rolling racks, and transport them to the sales floor while grouping similar items.
- Maintain a pace that meets the daily quota for pieces processed.
- Price and roll merchandise to the appropriate sales-floor areas in an organized, well-merchandised manner.
- Follow safety and security practices, including reporting hazards and injuries to the manager on duty.
- Provide friendly, engaging service to donors and customers.
- Comply with policies, including participating in store meetings and trainings.
- Follow the work schedule set by the supervisor.
- Maintain a clean, safe, and organized work environment, including the production area.
- Maintain a professional appearance in accordance with Goodwill uniform standards.
- Communicate Goodwill’s mission and vision to donors and customers.
- Cross-train in other store functions as needed and assist in other areas of the store.
- Perform other duties as assigned.
Benefits
- Internal employees may earn a $300 referral bonus for referring a candidate who is hired and completes 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
