Retail Membership Sales Specialist
About The Position
Join AAA Club Alliance as an experienced full-time Retail Membership Sales Specialist! This role is ideal for individuals passionate about delivering exceptional service and driving sales success in a dynamic retail environment. You will be responsible for selling and processing new AAA memberships, maximizing upsell and cross-sell opportunities, and engaging with the membership base through various channels. Accurate documentation of leads and interactions is crucial, and you will serve as the primary point of contact for membership-related inquiries. Additionally, you may provide backup support for cashiering, Tag and Title, and IDEMIA services.
Requirements
- Minimum of three (3) years of sales and customer service experience.
- Effective written and oral communication skills.
- Proficiency in computer skills, including navigating multiple websites and programs.
- High school diploma or equivalent required.
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Notary Public designation or willingness to obtain with 6 months of employment.
Responsibilities
- Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
- Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
- Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
- Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
- Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
