Retail Master Club Fitter - Key Holder
About The Position
The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc. Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates. Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested. Monitors the sales, customer service and operational efforts of the selling floor. Point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards. Mains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising. Manages store services sales by performing customer club fittings and repairs Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc. Ensure department scheduling, workplace and daily teammate assignments are on task. Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc. Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier. Plans and executes all golf directives. Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for. Complies with all federal, state, and local regulations regarding store operations. All other tasks assigned by management.
Requirements
- Flexible availability - including nights, weekend, and holidays.
- Prior retail sales experience (or customer-focused experience) preferred.
- Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
- Ability to work extended periods of time (up to 4 hours) standing or walking.
- Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Responsibilities
- Building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience.
- Supporting the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department.
- Training and certifying all club fitters.
- Driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
- Consistently analyzing Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
- Establishing and maintaining effective relationships with athletes and gaining their trust and respect by using diplomacy and tact.
- Ensuring that athletes are greeted and acknowledged and offering customers assistance as needed or requested.
- Monitoring the sales, customer service and operational efforts of the selling floor.
- Acting as a point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards.
- Maintaining thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
- Managing store services sales by performing customer club fittings and repairs.
- Training teammates on all aspects of services; specialized selling techniques, services technology, etc.
- Ensuring department scheduling, workplace and daily teammate assignments are on task.
- Communicating information to department teammates regarding Company initiatives, programs, promotions, services, etc.
- Assisting the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
- Planning and executing all golf directives.
- Ensuring the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
- Complying with all federal, state, and local regulations regarding store operations.
- Performing other tasks assigned by management.
Benefits
- A generous suite of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
