Retail Master Club Fitter

DICK'S Sporting Goods•Fort Myers, FL

About The Position

The Master Club Fitter builds relationships with golfers and works one-on-one with golfers and teammates to provide a positive club-fitting experience. The role supports the Operations Sales Manager in meeting sales, profit contribution, and profit-and-loss objectives by overseeing the department’s sales effort. It trains and certifies club fitters and drives sales in services-related areas, including simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, and accessories. The position analyzes Golf sales reports and data, communicates business results and opportunities to teammates, and monitors sales, customer service, and operational efforts on the selling floor. It serves as a point of contact for golf-services knowledge and company standards, maintains knowledge of products and services, merchandise promotions, test merchandise, and advertising, and manages services sales by performing club fittings and repairs. The Master Club Fitter trains teammates on services, specialized selling techniques, and services technology; helps ensure department scheduling and daily assignments are on task; communicates company initiatives and promotions; and assists store management with general supervision, including assigned opening and closing coverage as a Key Carrier. The role plans and executes golf directives, helps the store meet shrinkage goals, complies with applicable regulations, and performs other tasks assigned by management.

Requirements

Flexible availability, including nights, weekends, and holidays.
Ability to stand, bend, stoop, reach, push, pull, and repetitively lift items weighing 15 to 35 pounds, up to 25 times per hour.
Ability to stand or walk for extended periods, up to four hours.
Ability to work at heights greater than four feet using a ladder, aerial lifting device, or platform.

Nice To Haves

Prior retail sales experience or customer-focused experience.

Responsibilities

Build relationships with golfers and work one-on-one with golfers and teammates to ensure a positive club-fitting experience.
Support the Operations Sales Manager in achieving sales performance, profit contribution, and profit-and-loss objectives by overseeing the department’s sales effort.
Train and certify club fitters.
Drive sales in services-related areas, including simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, and accessories.
Analyze Golf sales reports and data to understand business results and opportunities, and communicate results to teammates.
Establish and maintain effective relationships with athletes, earn their trust and respect, and greet and acknowledge them while offering assistance as needed or requested.
Monitor sales, customer service, and operational efforts on the selling floor.
Provide athletes and teammates with golf-services knowledge and communicate the company’s golf-services standards.
Maintain thorough knowledge of products and services, merchandise promotions, test merchandise, and advertising.
Manage store-services sales by performing customer club fittings and repairs.
Train teammates on services, specialized selling techniques, and services technology.
Help ensure department scheduling, workplace activities, and daily teammate assignments are on task.
Communicate company initiatives, programs, promotions, and services to department teammates.
Assist store management with general supervision in accordance with company policies and procedures, including assigned store opening and closing coverage as a Key Carrier.
Plan and execute golf directives.
Help the store achieve its shrinkage goal by partnering with teammates and management on merchandise display and handling expectations and accountability.
Comply with federal, state, and local regulations regarding store operations.
Perform other tasks assigned by management.