Retail Market Manager (US) Seacoast Region

TD•Portsmouth, NH

11d•$170,000 - $210,000•Onsite

About The Position

The Retail Market Manager leads the financial performance, client experience, and operational efficiency of bank locations within a specific geographic area. The role develops regional strategies to achieve business objectives while maintaining a culture of risk management and control, supported by effective processes aligned with TD’s risk appetite. The manager leads and develops a network of financial centers, building talent and capabilities while driving sales, revenue, deposits, loans, and growth in retail banking products. The role ensures regulatory and internal-policy compliance, operational integrity, consistent client service, and effective handling of risks, concerns, and escalations. It also builds relationships with local communities and business partners, identifies regional growth opportunities, collaborates on marketing campaigns, and supports community engagement. The role includes people-management responsibilities such as hiring, setting goals, developing staff, and managing performance and compensation decisions.

Requirements

Undergraduate degree or equivalent experience.
10+ years of relevant work experience; experience in retail banking or a financial institution is preferred.
5+ years of management experience; retail banking experience is preferred.
Previous sales and business development experience.
Strong leadership competencies, client centricity, business acumen and judgment, delivery excellence, operational excellence, technology acumen, and inclusive talent development.
Strong understanding of financial center operations, policies, and procedures.
Ability to multitask in a fast-paced sales environment.
Ability to negotiate, manage relationships, and influence across business lines.

Nice To Haves

Experience in a retail banking or financial institution.
Management experience in a retail banking environment.
Consumer lending experience.

Responsibilities

Lead the financial performance, client experience, and operational efficiency of bank locations across a geographic region.
Develop and execute regional strategies to meet sales and revenue targets and grow deposits, loans, and other retail banking products.
Identify and pursue opportunities to expand the client base and strengthen regional business performance.
Oversee a network of financial centers, monitor performance, develop talent, and support successful delivery of projects and initiatives.
Hire and develop staff, set goals, manage performance and compensation decisions, and promote teamwork.
Ensure locations follow banking regulations, internal policies, risk requirements, and operational processes; address concerns and inspect remediation.
Promote a strong culture of integrity, ethical behavior, and risk awareness within TD’s risk appetite.
Ensure consistent, high-quality client experiences and implement client-focused initiatives and programs.
Analyze customer feedback and regional trends to improve service delivery and address client complaints and irritants.
Collaborate with Commercial, Small Business, Wealth, and other business partners to support financial growth and build local awareness of TD.
Act as a regional escalation point for issues raised by clients, internal groups, or partners and ensure timely resolution.
Build community relationships and represent the bank at events, networking opportunities, and business forums.
Foster partnerships with local businesses and organizations to drive growth.
Identify regional growth opportunities, market trends, and competitive challenges.
Collaborate with marketing to develop regional campaigns.
Promote community engagement through board service, volunteering, and financial education.
Lead a team committed to clients, communities, colleagues, inclusion and diversity, and the environment.