Retail Market Manager (US) Seacoast Region

TD Bank • Portsmouth, NH

10d • $170,000 - $210,000 • Onsite

About The Position

The Retail Market Manager leads the financial performance, client experience, and operational efficiency of bank locations across a defined geographic area. The role sets and executes regional strategies to achieve business objectives, supports growth in deposits, loans, and other retail banking products, and drives consistent execution by managers. It also maintains a culture of risk management and control in alignment with TD’s risk appetite and applicable regulatory and internal requirements.

The position leads and develops teams and a network of financial centers, monitors business performance, builds talent, and ensures consistent, high-quality client service. It works with other business lines and local community partners to expand the bank’s presence and support regional growth. The role is based in Portsmouth, New Hampshire, and lists a 40-hour schedule and base salary range of $170,000–$210,000 USD.

Requirements

• Undergraduate degree or equivalent experience.
• At least 10 years of relevant work experience; experience in retail banking or a financial institution is preferred.
• At least 5 years of management experience; retail banking management experience is preferred.
• Previous sales and business development experience.
• Strong leadership competencies, client centricity, business acumen and judgment, delivery excellence, operational excellence, technology acumen, and inclusive talent development.
• Strong understanding of financial center operations, policies, and procedures.
• Ability to multitask in a fast-paced sales environment.
• Ability to negotiate, manage relationships, and influence across business lines.

Nice To Haves

• Experience in a retail banking or financial institution environment.
• Management experience in a retail banking environment.
• Consumer lending experience.

Responsibilities

• Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and drive effective performance management.
• Develop and execute regional strategies to meet sales and revenue targets and grow deposits, loans, and other retail banking products.
• Identify and capitalize on regional opportunities to expand the client base.
• Oversee a network of financial centers, monitor and evaluate performance, develop employee skills and capabilities, and support business results and initiatives.
• Maintain a culture of integrity and risk management by ensuring compliance with banking regulations, internal policies, and operational processes.
• Address risk concerns and policy or procedure non-adherence by coaching teams, following up, and inspecting remediation.
• Promote a risk mindset and operate within TD’s risk appetite while ensuring compliance with regulatory and internal standards.
• Ensure a consistent, high-quality client experience across locations and oversee client-focused initiatives and programs.
• Analyze customer feedback and regional and market trends to refine service delivery and address client complaints and concerns effectively.
• Collaborate with Commercial, Small Business, Wealth, and other business partners to support financial growth and build awareness of TD in the community.
• Serve as a regional escalation contact for issues raised by clients, internal groups, or partners and ensure timely resolution.
• Build relationships with local communities, represent the bank at events and business forums, and foster partnerships with local businesses and organizations.
• Identify growth opportunities, market trends, and competitive challenges; collaborate with marketing on regional campaigns.
• Encourage community engagement through board service, volunteering, and financial education.
• Lead a team committed to clients, communities, colleagues, inclusion and diversity, and the environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior