Client Delivery Manager - US Northeast Region

SAP IT Business Systeme•Newtown Township, PA

4d•$135,600 - $230,600

About The Position

The Client Delivery Manager is the single point of accountability for enterprise SAP Private Cloud customers. The role owns the end-to-end engagement lifecycle, from contract handover through renewal, and is responsible for driving customer adoption, contract compliance, delivery of contracted business outcomes, and customer trust. The manager leads structured governance and presents results to senior stakeholders, including CxO-level sponsors, while proactively protecting revenue by identifying entitlement leakage, churn risk, and escalation triggers. For C2C customers, the role orchestrates consumption tracking, risk mitigation, and revenue protection. The manager partners with account teams to identify upsell, cross-sell, and renewal-readiness opportunities, and leads customer AI adoption by driving release-version currency, entitlement consumption, and measurable AI-driven business outcomes. The role collaborates with SAP sales, operations, and technical colleagues in support of strategic cloud customers.

Requirements

At least 6 years of experience in SAP cloud operations, infrastructure, or enterprise customer delivery.
Proven track record managing complex, high-value contracts across international, virtual teams.
Adaptive leadership, including de-escalating with composure, adapting to competing stakeholder demands, and leading through ambiguity.
Financial acumen to track contract value, identify leakage, and connect delivery performance to commercial outcomes.
Structured project management discipline and strong governance experience.
SAP Basis/technical depth and a solid understanding of private cloud deployments and infrastructure.
Bachelor's degree required.
Fluency with agentic AI tools in day-to-day practice, including preparing for customer interactions, synthesizing insights, and accelerating delivery workflows.
Ability to present to CIO-level stakeholders and work through technical details with platform engineers.

Nice To Haves

Project management certification.

Responsibilities

Own the end-to-end SAP Private Cloud engagement lifecycle from contract handover through renewal.
Drive customer success by leading adoption conversations, tracking contract compliance, and ensuring contracted business outcomes are delivered.
Run structured governance sessions and present results to senior stakeholders, including CxO-level sponsors.
Proactively identify entitlement leakage, churn risk, and escalation triggers to safeguard revenue.
Serve as the single-engine orchestrator for C2C customers, owning consumption tracking, risk mitigation, and revenue protection.
Partner with account teams to surface upsell, cross-sell, and renewal-readiness opportunities.
Lead AI adoption for customers by driving release-version currency, accelerating entitlement consumption, and demonstrating measurable AI-driven business outcomes.
Collaborate with SAP colleagues across sales, operations, and technical functions.