Client Manager Associate, Northeast Select

Guardian Life Insurance Company • Boston, MA

2d

About The Position

Guardian is seeking a Client Manager Associate to support the retention and growth of its group insurance business in the Select Market. The role partners with Sales Consultants, underwriting, producers, and internal stakeholders to develop renewal solutions, identify additional coverage opportunities, and provide service throughout the client lifecycle. The position offers the opportunity to build expertise in group benefits products while contributing to customer retention and revenue growth.

The successful candidate is a proactive relationship builder who balances client service, sales support, and operational excellence. They are detail-oriented, analytical, comfortable managing multiple priorities, and able to communicate effectively with internal and external partners while taking ownership of results.

The primary locations are Bethlehem, Boston, or NY/Hudson Yards. Travel is less than 10%. The salary range is $37,980.00–$62,392.50, with final pay determined by education, experience, knowledge, and abilities. The role may also be eligible for annual, sales, or other incentive compensation. Guardian states that benefits apply to full-time eligible employees; the job posting does not list specific benefits.

Requirements

• 3–5 years of relevant professional experience.
• Strong written and verbal communication skills, including the ability to explain complex information clearly and effectively.
• Experience supporting customers, clients, producers, or sales organizations.
• Consultative, negotiation, influencing, and relationship management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while meeting deadlines and performance goals.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Nice To Haves

• Bachelor's degree.
• Experience in the group insurance, employee benefits, or financial services industry.
• Knowledge of group insurance products, underwriting principles, and contract administration.
• Experience using Salesforce, CPS, Panorama, Microsoft Access, or similar client management systems.
• Experience supporting sales, account management, or client retention initiatives.

Responsibilities

• Partner with underwriting and sales teams to develop renewal strategies, negotiate rate relief, and provide plan options that support client retention goals.
• Identify opportunities to expand existing client relationships by generating add-issue quotes and recommending additional coverage solutions.
• Review and analyze experience reports and renewal data, and provide clear recommendations and communications to producers and plan administrators.
• Manage timely delivery of renewal packages, rate information, and coverage options to producers, assistants, and planholders.
• Serve as a subject matter expert on Guardian products, systems, processes, and workflows, helping stakeholders navigate tools such as Salesforce, CPS, and Panorama.

Benefits

• Guardian describes skill-building, leadership development, and philanthropic opportunities, and mentions contemporary, supportive, flexible, and inclusive benefits and resources for eligible colleagues. Specific benefit offerings are not listed.
• The role may be eligible for annual, sales, or other incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed