Regional Manager, Client Operations, Northeast
Clear Channel Outdoor•New York, NY
•$100,000 - $125,000•Onsite
About The Position
The Regional Manager, Client Operations leads a geographically distributed team that provides consistent, timely sales and campaign support across assigned markets. Partnering with regional and Sales leadership, the role oversees workflows, resource allocation, service standards, and campaign execution from proposal development through fulfillment and post-campaign support. The position develops team capabilities, strengthens cross-functional coordination, and drives standardized processes to improve operational performance, increase seller capacity, and enhance the client experience.
Requirements
- Bachelor’s degree in business, advertising, media, or marketing, or an equivalent combination of education, training, experience, or military experience.
- Two or more years of experience in media planning, advertising operations, sales support, campaign management, or a similar environment.
- Experience working in deadline-driven, cross-functional settings.
- Strong organizational skills and ability to manage multiple projects, deadlines, and workflows accurately in a fast-paced environment.
- Analytical ability to interpret client briefs, pricing guidelines, and inventory data to support campaign proposals.
- Understanding of basic financial concepts, including rates, percentages, ratios, and pricing calculations.
- Strong written and verbal communication skills, including the ability to document proposal details, revisions, and cross-functional requirements.
- Attention to detail and ability to identify and resolve inconsistencies, errors, or gaps in proposal materials.
- Ability to collaborate across Sales, Market teams, Strategy, and Campaign Coordination.
- Ability to prioritize competing requests and adapt to shifting business needs.
- Proficiency in Microsoft Office, particularly Excel (formulas and basic data analysis), PowerPoint, and Outlook, as well as CRM or project management systems.
- Ability to sit and/or stand at a desk for at least eight hours a day and perform tasks requiring repetitive use of hands.
- Ability to lift and move items up to 15 pounds.
- Ability to see written documents and computer screens and adjust focus.
Responsibilities
- Execute data-driven sales proposals with National Account Executives, Campaign Strategists, and Market Experts, aligning proposals with client objectives, expectations, and business priorities.
- Apply judgment to align proposals with company pricing strategy and inventory guidelines while addressing client needs.
- Manage end-to-end campaign workflows, including routing, inventory reservations, revisions, approvals, and contract readiness.
- Work with local markets to secure inventory, validate plan feasibility, resolve constraints, and optimize campaign outcomes.
- Oversee post-sale execution, including contracts, fulfillment coordination, and service-level expectations, ensuring campaigns are delivered accurately and on time.
- Communicate with Account Executives and internal stakeholders about revisions, optimizations, inventory approvals, and campaign updates.
- Monitor campaign delivery and performance, review post-campaign reports, confirm proof of performance, and ensure posting and take-down requirements are met.
- Support Account Executives in client engagement by addressing client needs, resolving issues, and maintaining a consistent, high-quality experience throughout the campaign lifecycle.
- Perform other duties as assigned.
Benefits
- Multiple medical, dental, and vision plans
- Health Care Spending Accounts, including HSA and FSA options
- Medicare assistance
- Dependent Care Flexible Spending Account
- Optional short-term and long-term disability plans
- Company-paid employee life and AD&D insurance
- Supplemental life and AD&D insurance for employee, spouse, and child
- Voluntary benefits, including critical illness, accident, identity theft protection, legal assistance, and pet insurance
- Pre-tax commuter spending account
- Employee Assistance Program
- 401(k) Savings Plan with company match
- Paid time off, including accrued vacation and sick plans
- Free digital gym membership and discounted memberships
- Professional development opportunities
- Employee Resource Groups
- Bonus eligibility, subject to the applicable incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
