Retail Manager - Softlines

Bass Pro Shops•Grand Junction, CO

About The Position

The Retail Manager supervises one or more sales departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staffing and development, and customer service. The role supports a world-class customer experience and is accountable for meeting or exceeding company financial plans and executing sales plans. The manager opens and closes the store and serves as Manager on Duty. The Retail Manager staffs and develops service-oriented associates, including participating in hiring and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, scheduling, coaching, and motivating the team. The position resolves customer and associate issues and carries out supervisory responsibilities in accordance with company policies and applicable laws. The manager assists customers with buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role also maintains corporate planograms and uses independent judgment to analyze problems, assess needs, and make recommendations affecting policies, procedures, and practices.

Requirements

At least 3–5 years of retail management experience with responsibility for one or more sales departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence and effectively present information and respond to questions.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Responsibilities

Supervise one or more sales departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, and customer service.
Support a pleasant and productive shopping experience and provide a legendary experience for every customer.
Meet or exceed company financial plans and execute company sales plans.
Open and close the store and serve as Manager on Duty.
Maintain planograms established by the Corporate Office.
Participate in associate interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including hiring, training, planning and assigning work, directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers in making buying decisions by assessing needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems, perform needs assessments, and make recommendations that may affect policies, procedures, and practices.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.