Retail Manager - Softlines

Bass Pro Shops•Bolingbrook, IL

About The Position

The Retail Manager supervises one or more sales departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staffing and development, and customer service. The role supports world-class customer service and a productive shopping experience, meets company financial plans, and executes company sales plans. The manager opens and closes the store and may serve as Manager on Duty. The position also maintains corporate planograms, helps customers make buying decisions, and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up.

Requirements

Minimum of 3–5 years of retail management experience, with responsibility for one or more sales departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of team-based management.

Responsibilities

Support world-class customer service and ensure a pleasant, productive shopping experience for customers.
Meet or exceed company financial plans and execute sales plans as directed.
Open and close the store and fulfill Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
Assist customers with buying decisions by identifying and evaluating needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems and perform needs assessments; adapt broad guidelines using independent judgment and make recommendations affecting policies, procedures, and practices.