Retail Manager - Softlines
About The Position
The Retail Manager supervises one or more sales departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a strong commitment to world-class customer service and ensures customers have a pleasant, productive shopping experience. The manager meets or exceeds company financial plans, executes sales plans, opens and closes the store, and assumes Manager on Duty responsibilities. The manager maintains corporate planograms and staffs departments with service-oriented associates. Responsibilities include interviewing and selecting staff, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, and coaching and motivating associates. The role resolves customer and associate issues and carries out supervisory duties in accordance with company policies and applicable laws. The manager provides a legendary customer experience by helping customers make purchasing decisions, evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position requires independent judgment within company policies and procedures, including analyzing problems, assessing needs, adapting guidelines to achieve desired results, and making recommendations that may affect policies, procedures, and practices.
Requirements
- Minimum of 3–5 years of retail management experience, with responsibility for one or more sales departments.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information.
- Ability to read and analyze reports and write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of a team concept of management.
- Regularly perform computer work, walk, and stand; occasionally sit and lift up to 50 pounds.
- Occasionally climb or descend ladders, stairs, or step stools; operate machinery, power tools, motor vehicles, or heavy equipment; and work in temperature extremes, outdoor elements, noisy environments, or hazardous conditions.
Responsibilities
- Support world-class customer service and ensure a pleasant, productive shopping experience for customers.
- Meet or exceed company financial plans and execute sales plans as directed.
- Open and close the store and perform Manager on Duty responsibilities.
- Maintain planograms established by the Corporate Office.
- Staff departments with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly work schedules, and coach and motivate associates.
- Resolve customer and associate issues.
- Perform supervisory responsibilities, including hiring and training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
- Assist customers with buying decisions by identifying and evaluating needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
- Analyze problems and perform needs assessments, adapting broad guidelines as needed to achieve desired results.
- Make recommendations that affect policies, procedures, and practices.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical benefits
- Dental benefits
- Vision benefits
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
