Outside Brands Retail Manager

Windsurfing Hilton Head, Inc.•Hilton Head Island, SC

7d•$62,000 - $67,000•Onsite

About The Position

Outside Brands is seeking a Retail Manager to lead its Shelter Cove store on Hilton Head Island. This hands-on role combines team leadership, guest service, sales performance, and store operations. The manager helps bring Outside Brands’ mission to life by connecting people to exceptional places, products, and experiences. The Retail Manager recruits, trains, coaches, and supports employees; builds a welcoming and collaborative store environment; and leads by example on the sales floor. The role also focuses on creating memorable guest experiences, sharing product knowledge, meeting sales goals, monitoring store performance, supporting merchandising, maintaining inventory, and keeping the store organized and well-stocked.

Requirements

At least two years of retail leadership experience or experience in a related field.
High school diploma or equivalent.
Passion for customer service and building genuine relationships.
Ability to motivate, coach, and develop a team.
Business-minded approach to sales goals and store performance.
Strong communication, organization, and computer skills.
Hands-on, team-oriented approach and ability to adapt in a busy retail environment.
Ability to frequently stand and move throughout the store and surrounding areas.
Ability to lift and carry merchandise or other items weighing up to 35 pounds.
Ability to handle products, merchandise, and store equipment.
Ability to use a computer and keyboard to prepare correspondence, reports, and other materials.
Ability to communicate with guests, team members, and other business partners.

Nice To Haves

Some college is preferred.

Responsibilities

Recruit, train, coach, and support retail employees.
Set clear expectations, recognize strong work, and help team members grow.
Lead by example on the sales floor and foster a positive, collaborative environment.
Hold team meetings and communicate store goals and company initiatives.
Welcome guests, build relationships, and make each visit memorable.
Share product knowledge and help guests select products for their adventures.
Coach employees to provide thoughtful, knowledgeable service.
Listen to customers and identify ways to strengthen engagement and loyalty.
Set and pursue sales goals while monitoring profitability and operating expenses.
Monitor sales trends, customer shopping patterns, and opportunities to grow the business.
Help develop a product mix that reflects the brand and meets guest needs.
Partner with retail leadership to implement sales, marketing, and education strategies.
Maintain an inviting, organized, and well-stocked sales floor.
Support merchandising initiatives and ensure displays meet brand standards.
Help protect inventory and support loss-prevention practices.
Stay informed about retail trends, competitors, and local market opportunities.