Retail Manager - Hardlines

Bass Pro Shops•Mitchell, SD

15d

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities. The role supports a strong commitment to world-class customer service and works to provide a pleasant, productive shopping experience and a legendary experience for every customer. The manager oversees departmental sales plans and financial plans, maintains corporate planograms, and may open or close the store and serve as Manager on Duty. Supervisory duties include staffing, interviewing and selecting associates, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, scheduling, coaching, motivating, evaluating performance, and resolving customer and associate concerns. The position requires independent judgment within company policies and procedures, including analyzing problems, conducting needs assessments, adapting broad guidelines, and making recommendations that affect policies, procedures, and practices. Physical duties include regular computer work, walking, and standing, along with occasional lifting, climbing, machinery or vehicle operation, and work in varied or potentially hazardous environments.

Requirements

Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team concept of management.

Responsibilities

Supervise one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, development, and customer service.
Support world-class customer service and ensure customers have a pleasant and productive shopping experience.
Meet or exceed company financial plans and execute sales plans as directed by the Company.
Open and close the store and take on Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly work schedules, coach, and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems, perform needs assessments, and make recommendations affecting policies, procedures, and practices.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund