Retail Manager - Hardlines

Bass Pro Shops•Victor, NY

11d

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a strong commitment to world-class customer service and ensures a pleasant, productive shopping experience. The manager meets or exceeds Company financial plans, executes sales plans, opens and closes the store, and carries out Manager on Duty responsibilities. The manager maintains Corporate Office planograms and staffs departments with service-oriented associates. Responsibilities include participating in interviews and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, and coaching and motivating associates. The manager resolves customer and associate issues and performs supervisory duties in accordance with Company policies and applicable laws. The role provides a legendary customer experience by helping customers make buying decisions, identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Duties are performed within general company policies and procedures, with independent judgment used to analyze problems, assess needs, and recommend changes to policies, procedures, and practices.

Requirements

Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team concept of management.

Responsibilities

Supervise one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, associate development, and customer service.
Support world-class customer service and ensure a pleasant and productive shopping experience for customers.
Meet or exceed Company financial plans and execute Company sales plans.
Open and close the store and fulfill Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems, conduct needs assessments, adapt guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental benefits
Vision benefits
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund