Retail Manager - Hardlines
About The Position
The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports the company’s commitment to world-class customer service, meets or exceeds financial plans, and executes sales plans. The manager opens and closes the store and serves as Manager on Duty. Responsibilities also include maintaining corporate planograms, resolving customer and associate issues, and providing customers with product recommendations and information about programs such as CLUB Membership, VOC, and In-Store Pick-up. The Retail Manager leads department staffing and development, including interviewing and selecting associates, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, and coaching and motivating associates. Supervisory duties include planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, and addressing complaints and problems in accordance with company policies and applicable laws. The position involves regular computer work, walking, and standing. It occasionally involves sitting; lifting up to 50 pounds; using ladders, stairs, or step stools; operating machinery, power tools, motor vehicles, or heavy equipment; and working in temperature extremes, outdoor elements, noisy environments, or hazardous conditions. Travel is not required. Full-time benefits include discounts on retail merchandise, restaurants, resorts, and conservation attractions; medical, dental, and vision coverage; a Health Savings Account; a Flexible Spending Account; voluntary benefits; a 401(k) retirement savings plan; paid holidays, vacation, and sick time; and the Bass Pro Cares Fund.
Requirements
- Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information and read and analyze reports.
- Ability to write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of a team-based management approach.
Responsibilities
- Supervise one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, and customer service.
- Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
- Meet or exceed company financial plans and execute sales plans as directed by the company.
- Open and close the store and serve as Manager on Duty.
- Maintain planograms established by the Corporate Office.
- Interview and select associates, coordinate training, prepare or approve performance appraisals, and recommend merit or promotional increases.
- Prepare weekly work schedules and coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
- Resolve customer and associate issues.
- Carry out supervisory responsibilities, including planning, assigning, and directing work; measuring and evaluating performance; rewarding and disciplining associates; and addressing complaints and problems.
- Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical coverage
- Dental coverage
- Vision coverage
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings plan
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
