Retail Manager - Hardlines

Bass Pro Shops • Victor, NY

9d

About The Position

The Retail Manager supervises one or more store Sales Departments, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports world-class customer service and a pleasant, productive shopping experience; meets or exceeds company financial plans; and executes sales plans. The manager opens and closes the store and serves as Manager on Duty. The position maintains corporate planograms and leads department staffing and associate development, including selection, training, performance appraisals, scheduling, coaching, and motivation. It also resolves customer and associate issues and performs supervisory duties in accordance with company policies and applicable laws. The manager helps customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Duties are performed within general company policies and procedures, using independent judgment to assess needs, analyze problems, adapt guidelines, and recommend changes to policies, procedures, and practices.

Requirements

• Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information and read and analyze reports.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.

Responsibilities

• Support world-class customer service and ensure a pleasant, productive shopping experience for customers.
• Meet or exceed company financial plans and execute company sales plans.
• Open and close the store and fulfill Manager on Duty responsibilities.
• Maintain planograms established by the Corporate Office.
• Staff departments with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly schedules, and coach and motivate associates.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
• Assist customers with buying decisions by identifying and evaluating needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Analyze problems, conduct needs assessments, and make recommendations that may affect policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed