Retail Manager - Operations
About The Position
The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a high standard of customer service and a productive shopping experience, meets financial plans, executes sales plans, and may open and close the store and serve as Manager on Duty. The Retail Manager maintains corporate planograms and leads department associates through staffing, training, scheduling, performance evaluation, coaching, and motivation. The position resolves customer and associate concerns and carries out supervisory responsibilities under company policies and applicable laws. It also assists customers with purchasing decisions by assessing needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role involves independent judgment within company policies and procedures and may make recommendations affecting policies, procedures, and practices.
Requirements
- Minimum of 3–5 years of retail management experience with responsibility for one or more Sales Departments.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information.
- Ability to read and analyze reports and write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations to groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of the team concept of management.
Responsibilities
- Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
- Meet or exceed company financial plans and execute sales plans as directed.
- Open and close the store and take on Manager on Duty responsibilities.
- Maintain planograms established by the Corporate Office.
- Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; coach and motivate associates.
- Resolve customer and associate issues.
- Carry out supervisory responsibilities, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
- Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
- Analyze problems, perform needs assessments, and use independent judgment to adapt guidelines and recommend changes to policies, procedures, and practices.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
