MGR, RETAIL - METAIRIE, LA

Compass Group • Metairie, LA

4d

About The Position

The Retail Manager is responsible for the successful retail and cafeteria operation of Food & Nutrition Services under the direction of the Director of Dining Services. The role oversees retail service delivery, staff, cash controls, payroll records, and special functions while ensuring customer satisfaction, safe and efficient resource use, and compliance with corporate policies and presentation standards. The manager trains hourly team members in customer service, portioning, cashier skills, and safety and sanitation, and completes required reports on time. The position also communicates with team members, patients, and families and maintains cash-handling standards to prevent the loss of company services or funds.

Requirements

• Good knowledge of food and catering trends, with a focus on quality, production, sanitation, food-cost controls, marketing, and presentation.
• Supervisory, leadership, management, and coaching skills.
• Good written and verbal communication skills, including the ability to communicate with management, customers, and associates.
• Knowledge of financial, budgetary, accounting, and computational practices.
• Proficient computer skills, including various computer programs, Microsoft Office, email, and the Internet.

Nice To Haves

• B.S. degree in Food Services Technology/Management or a related field, or an A.A. degree plus three years of directly related experience.
• One to three years of retail operational foodservice management experience, depending on formal degree or training.
• P&L accountability and contract-managed service experience.
• Experience with cash retail operations.
• Retail marketing experience.

Responsibilities

• Plan and supervise special functions.
• Maintain cash controls and payroll records.
• Oversee the hiring and training of hourly team members.
• Ensure customer satisfaction and good public relations through safe and efficient use of resources.
• Direct staff in providing scheduled retail services in accordance with corporate policies and presentation standards.
• Train staff in customer service, proper portioning, cashier skills, and safety and sanitation.
• Complete required daily, weekly, and monthly reports on time and meet prescribed deadlines.
• Communicate effectively with team members, patients, and families.
• Implement and maintain cash-handling standards in accordance with corporate policies and procedures to prevent theft of services or company funds.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs) for full-time associates
• May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree