Retail Loss Prevention Detective

TJX • Phoenix, AZ

3d • Onsite

About The Position

The Retail Loss Prevention Detective completes daily tasks for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role identifies and resolves internal and external theft, observes and deters dishonesty, and conducts apprehensions according to established policies and guidelines. It also supports store shrink-reduction goals and promotes a safe environment.

The position involves communicating with Associates about damage and shrink initiatives, participating in investigations and surveillance as assigned, and completing shrink-related activities with Store Management. The Detective provides timely, courteous, and knowledgeable customer service; maintains confidentiality and a culture of honesty and integrity; and accurately completes and distributes required paperwork. The role also maintains evidence, understands law enforcement procedures, and participates professionally in legal activities when needed, such as police calls.

Requirements

• Excellent communication skills and sound judgment.
• Basic computer skills.
• Basic time-management skills.
• Investigative and analytical skills.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Complete daily tasks required for store loss prevention and safety programs.
• Maintain positive relationships with Store Management.
• Conduct apprehensions in accordance with established policies and guidelines.
• Communicate with store Associates about damage and shrink initiatives.
• Identify and resolve internal and external theft.
• Follow established shoplifter guidelines and policies.
• Provide timely, courteous, and knowledgeable service to customers.
• Promote honesty and integrity and maintain confidentiality.
• Observe, apprehend, and/or deter acts of dishonesty from outside sources.
• Participate in investigations and surveillance as assigned.
• Ensure apprehensions are consistent with store theft activity.
• Complete and distribute paperwork accurately and on time.
• Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
• Coordinate and complete shrink-related activities in partnership with Store Management.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Encourage Associate use of shrink-reduction resources.
• Promote safety awareness and support maintenance of a safe environment.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking-cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child-care and cell-phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability coverage for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed