Retail Loss Prevention Detective

The TJX Companies, Inc.•Phoenix, AZ

5d•$15 - $20•Onsite

About The Position

The Retail Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role helps identify and resolve internal and external theft, conducts apprehensions according to established policies and guidelines, and communicates with store Associates about damage and shrink initiatives. It also supports shrink-reduction goals and programs, promotes safety awareness, and helps maintain a safe store environment. The detective provides courteous, knowledgeable customer service and promotes honesty, integrity, and confidentiality. Responsibilities include observing, deterring, and investigating dishonest activity; participating in surveillance and investigations as assigned; maintaining accurate paperwork and evidence; and professionally participating in legal activities as needed. The position coordinates shrink-related activities with Store Management and follows labor laws and company policies and procedures.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for Store Loss Prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines and ensure they are consistent with store theft activity.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Complete and distribute paperwork accurately and in a timely manner.
Maintain appropriate evidence, demonstrate understanding of law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.