Retail Loss Prevention Detective

TJX•Fremont, CA

3d•Onsite

About The Position

The Retail Loss Prevention Detective completes daily tasks for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role helps protect the store by identifying and resolving internal and external theft, conducting apprehensions in accordance with established policies and guidelines, and supporting shrink-reduction and safety initiatives. The detective provides courteous, knowledgeable customer service and promotes honesty, integrity, confidentiality, and a safe store environment. The position participates in investigations and surveillance as assigned, ensures apprehensions are consistent with store theft activity, and completes and distributes accurate paperwork promptly. It also involves maintaining appropriate evidence, understanding law enforcement procedures, and participating professionally in legal activities as needed, such as police calls. The detective coordinates shrink-related activities with Store Management, supports associates’ use of shrink-reduction resources, and follows labor laws and company policies and procedures.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines and adhere to shoplifter guidelines and policies.
Communicate with store associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Provide timely, courteous, and knowledgeable customer service.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and promptly.
Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed.
Coordinate shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage associates to use shrink-reduction resources.
Promote safety awareness and support a safe environment.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical insurance for associates meeting service or hours requirements
Dental insurance for associates meeting service or hours requirements
Vision insurance for associates meeting service or hours requirements
Health savings account (HSA) for associates meeting service or hours requirements
Health care flexible spending account (FSA) for associates meeting service or hours requirements
Life insurance for associates meeting service or hours requirements
Short- and long-term disability coverage for associates meeting service or hours requirements
Paid parental leave for associates meeting service or hours requirements
Paid holidays, vacation, and sick time for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance