Retail Loss Prevention Detective

The TJX Companies, Inc.•Methuen, MA

22d•$16 - $20•Onsite

About The Position

The Retail Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role conducts apprehensions in accordance with established policies and guidelines, communicates with store Associates about damage and shrink initiatives, and identifies and resolves internal and external theft. It also supports store shrink-reduction goals and programs, promotes safety awareness, and helps maintain a safe environment. The position requires courteous, knowledgeable customer service and professional handling of investigations, evidence, paperwork, and legal activities as needed. The Detective works with Store Management on shrink-related activities, follows labor laws and company policies, and adapts to changing directions or unexpected situations. A flexible schedule is needed to support business needs.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions in accordance with established policies and guidelines.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and on time.
Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to all labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.