Retail Loss Prevention Detective

TJX•Wilmington, NC

1d•Onsite

About The Position

The Retail Loss Prevention Detective completes daily tasks for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role involves identifying and resolving internal and external theft, conducting apprehensions in accordance with established policies, and communicating with store Associates about damage and shrink initiatives. The detective also supports store shrink reduction goals, promotes safety awareness, and helps maintain a safe environment. The position requires timely, courteous, and knowledgeable customer service; confidentiality; accurate and timely paperwork; appropriate evidence handling; and professional participation in legal activities as needed. The detective participates in investigations and surveillance as assigned and coordinates shrink-related activities with Store Management. The role is based at TJ Maxx Store 0626 in Wilmington, North Carolina. Starting pay is $14.55–$20.40 per hour, with actual pay determined by skills, qualifications, and experience.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines and ensure they are consistent with store theft activity.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft; observe, apprehend, and/or deter dishonest acts from outside sources.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote a culture of honesty and integrity and maintain confidentiality.
Participate in investigations and surveillance as assigned.
Complete and distribute paperwork accurately and in a timely manner.
Maintain appropriate evidence, demonstrate understanding of law enforcement procedures, and participate professionally in legal activities as needed, including police calls.
Coordinate shrink-related activities in partnership with Store Management.
Follow labor laws, policies, and procedures.
Support and participate in store shrink reduction goals and programs and encourage Associates to use shrink reduction resources.
Promote safety awareness and support maintenance of a safe environment.