Retail Licensed Optician

Visionworks•Cohoes, NY

18d•$25 - $37•Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing frames. The role uses technical information to interpret prescriptions and help customers select optical products and services. The associate provides accurate product and third-party insurance benefit information, recommends lenses based on customer needs, and ensures prescription accuracy in coordination with the Lab and Optometrist. The position also includes maintaining a clean dispensing area and facility, accurate customer pricing, compliance with state licensing requirements, privacy and security policies, and required training. The associate may provide guidance to Apprentice Opticians and take on additional responsibilities as business needs change. This is a full-time, onsite position. The associate regularly works with customers and coworkers and must be able to stand, handle optical products and equipment, and communicate effectively. Physical requirements include frequently lifting or moving up to 20 pounds, along with specified vision abilities including close, distance, color, peripheral, and depth vision and the ability to adjust focus. The work environment has a moderate noise level, including computers, printers, and machines. Pay is listed as $24.50–$36.75 per hour. For union positions, the posting states that specific terms are governed by the collective bargaining agreement, with a minimum rate of $24.50 per hour plus incentive; starting pay may vary based on experience up to $36.75 per hour. Incentive pay, wage upgrades, and overtime opportunities are also available.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing optical products.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and associates.
Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and willingness to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks simultaneously, and adapt to change.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to comply with HIPAA requirements and company data-security guidelines for protected health information and other confidential information.
Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear most of the time; occasional walking and reaching; and frequent lifting or moving of up to 20 pounds.
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Assist customers with frame and lens selection while meeting social distancing requirements.
Follow social distancing, cleaning, and hygiene protocols, including frequent handwashing and safe coughing and sneezing practices.
Provide customers with accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits accurately and advise customers of charges not covered by their insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure prescription accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area.
Ensure customer pricing is accurate.
Maintain applicable license requirements under state guidelines.
Where applicable, provide feedback and guidance to Apprentice Opticians.
Comply with privacy and confidential and proprietary information policies and procedures, including HIPAA.
Participate in training and educational activities required to meet departmental goals and professional or organizational requirements.
Maintain the cleanliness of equipment, workstations, and the overall facility daily.
Complete additional responsibilities as assigned in response to changing business needs.