Retail Licensed Optician

Visionworks•Kingston, NY

17d•Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical information to interpret prescriptions and help customers select optical products and services. The position is full-time, pays $24.50–$36.75 per hour, and requires applicable state licensure for ophthalmic dispensing. The associate works onsite in a retail setting and must comply with social distancing, cleaning, privacy, and data-security procedures, including HIPAA requirements. The role involves explaining frames, lenses, services, and insurance benefits; recommending lenses based on customer needs; analyzing prescriptions; coordinating with the Lab and Optometrist as needed; taking measurements; verifying orders; fitting and adjusting optical products; and maintaining accurate pricing and a clean dispensing area. The associate must maintain licensure, participate in required training, and may provide feedback to Apprentice Opticians where applicable. Additional responsibilities may be assigned as business needs change. The position requires public-facing communication, basic computer literacy, the ability to work independently and as part of a team, and the ability to work onsite and participate in regular, predictable onsite meetings. Physical demands include frequent standing and use of hands, occasional walking and reaching, and frequent lifting or moving of up to 20 pounds. The role also requires specified near, distance, color, peripheral, and depth vision, and the ability to adjust focus. The work environment has a moderate noise level, including computers, printers, and machines.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing optical products.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and a desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, and perform multiple tasks simultaneously.
Flexibility to support change and ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear for most of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must comply with HIPAA requirements and company privacy and security guidelines.

Responsibilities

Assist customers with frame and lens selection while meeting social-distance requirements.
Follow social-distancing, cleaning, and hygiene protocols.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits and disclose additional charges not covered by insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to verify accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
Ensure accurate customer pricing.
Maintain applicable state licensure requirements.
Provide feedback and guidance to Apprentice Opticians where applicable.
Follow privacy, confidentiality, proprietary-information, HIPAA, and data-security policies.
Participate in required training and educational activities, including activities needed to maintain professional affiliations or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.