Retail Licensed Optician

Visionworks • Syracuse, NY

18d • $25 - $37 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical knowledge to interpret prescriptions and help customers select optical products and services. The position requires maintaining applicable state licensure, following customer privacy and information-security policies, and working onsite. It is a part-time union position with pay of $24.50–$36.75 per hour, plus incentive opportunities; specific terms are set forth in the collective bargaining agreement. The position requires a high school diploma or equivalent and demonstrated knowledge of optical products, prescription interpretation, fitting, and dispensing.

Requirements

• High school diploma or equivalent.
• Current and maintained applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
• Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and desire to work with the public; outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact with the Doctor and associates, multitask, adapt to change, and collaborate promptly with team members, clients, and customers.
• Ability to work onsite and participate in regular, predictable onsite meetings.
• Ability to stand, handle items with hands and fingers, feel, pick or pinch, and talk or hear for most of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Visual abilities including close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Compliance with HIPAA requirements and company privacy and security guidelines.

Responsibilities

• Assist customers with frame and lens selection while meeting social-distancing requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits accurately and inform customers of charges not covered by their coverage.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses.
• Analyze and interpret prescriptions; communicate with the Lab and Optometrist as needed to ensure prescription accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and clean equipment, workstations, and the facility daily.
• Ensure accurate customer pricing.
• Maintain applicable state license requirements.
• Where applicable, provide feedback and guidance to Apprentice Opticians.
• Follow privacy, confidentiality, proprietary-information, and HIPAA policies and procedures.
• Participate in training and educational activities required to meet departmental goals and maintain professional or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.
• Protect covered information, cardholder data, and confidential customer information in accordance with the Company’s Privacy & Security Training Program.

Benefits

• Competitive pay and benefits are provided for the union position; specific terms are set forth in the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED