Retail Licensed Optician

Visionworks • Lansing, NY

18d • $25 - $37 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing frames. The role uses technical knowledge to interpret prescriptions and help customers select optical products and services. The associate provides accurate information about frames, lenses, services, and third-party insurance benefits, including any additional charges not covered by insurance. The position sells, fits, and dispenses eyewear and accessories, takes accurate measurements, verifies ordered products, and adjusts optical products. It also requires maintaining applicable state licensure, protecting confidential information, keeping the dispensing area and facility clean, and completing training and other assigned responsibilities.

This is a full-time, onsite role. The associate works with customers, the Lab, the Optometrist, and other associates, and may provide feedback and guidance to Apprentice Opticians where applicable. The role requires compliance with company privacy and security policies, including HIPAA, and participation in required training. The job involves standing and using hands for much of the workday, occasional walking and reaching, frequent lifting or moving of up to 20 pounds, and working in a moderately noisy environment with computers, printers, and machines. Vision requirements include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• High school diploma or equivalent.
• Must hold and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
• Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and willingness to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the Doctor and other associates, multitask, and adapt to change.
• Ability to work onsite and participate in interactive onsite meetings regularly and predictably.
• Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear for much of the workday; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Ability to meet vision requirements including close vision, distance vision, color vision, peripheral vision, depth perception, and adjustment of focus.
• Must comply with HIPAA and company privacy and security requirements for protected health information, cardholder data, and other confidential customer information.

Responsibilities

• Assist customers with frame and lens selection while meeting social-distance requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze practices.
• Provide accurate product information about frames, lens selections, and other services.
• Explain third-party insurance benefits accurately and inform customers of charges not covered by their coverage.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
• Ensure customer pricing is accurate.
• Maintain applicable license requirements under state guidelines.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Follow privacy, confidentiality, proprietary-information, HIPAA, and company data-security policies.
• Participate in required training and educational activities, including activities needed to maintain professional affiliations or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are referenced for the union position; specific terms are set forth in the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED