Retail Licensed Optician (Store 1053 and Store 1010)

Visionworks • Schenectady, NY

30d • $25 - $37 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing, using technical knowledge to interpret prescriptions and recommend optical products and services. The role is split between Store 1053 and Store 1010 and requires regular onsite work. The optician provides accurate product, pricing, and insurance-benefit information; uses the SERVE sales process and demonstration tools to identify customer needs; and coordinates with the Lab and Optometrist as needed to ensure prescription accuracy. The position also includes maintaining a clean dispensing area and facility, complying with state license requirements and company privacy and security policies, and supporting Apprentice Opticians where applicable.

The role requires a high school diploma or equivalent, applicable state licensure for ophthalmic dispensing, and knowledge and demonstrated ability in explaining optical products and services, interpreting optical prescriptions, and fitting and dispensing eyewear. The associate must communicate effectively with customers and coworkers, handle basic calculations, and work independently and as part of a team. Physical duties include standing, handling and manipulating items, reaching, talking and hearing; frequently lifting or moving up to 20 pounds; and meeting specified vision requirements. The work environment has moderate noise from computers, printers, and machines.

Requirements

• High school diploma or equivalent.
• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to calculate figures and amounts such as discounts, interest, and percentages, and apply basic algebra and geometry.
• Ability to use common-sense understanding to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Basic computer literacy; strong communication skills and desire to work with the public; outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks simultaneously, and adapt to change.
• Ability to work onsite and participate in regular, predictable onsite meetings, and to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Physical ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear most of the time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Visual ability including close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to comply with HIPAA requirements and company privacy and security guidelines.

Responsibilities

• Assist customers with frame and lens selection while meeting social distancing requirements.
• Follow social distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate coughing and sneezing practices.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits and disclose additional charges not covered by the customer's insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as necessary to verify accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Keep the dispensing area, equipment, workstations, and facility clean and orderly.
• Ensure accurate customer pricing.
• Maintain applicable state license requirements.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Comply with privacy, confidentiality, HIPAA, and company data security policies and procedures.
• Complete required training and educational activities, including those required for departmental goals and professional affiliations.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are offered; specific terms are governed by the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED