Retail Licensed Optician

Visionworks•Rochester, NY

60d•$25 - $37•Onsite

About The Position

The Retail Licensed Optician assists customers with selecting frames and lenses, fitting and dispensing eyewear, and understanding optical products and services. The role interprets prescriptions, makes recommendations based on customer needs, verifies products and measurements, and provides accurate pricing and information about third-party insurance benefits. The optician maintains a clean dispensing area and facility, follows applicable state licensing requirements and company privacy, security, and hygiene procedures, and may provide guidance to Apprentice Opticians. The position is full-time and onsite, with an hourly pay range of $24.50 to $36.75, plus incentive pay and potential wage upgrades and overtime opportunities. The role requires a high school diploma or equivalent and applicable state licensure for ophthalmic dispensing.

Requirements

High school diploma or equivalent.
Possess and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability to explain optical products and services, analyze and interpret optical prescriptions, and fit and dispense eyewear.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively to individuals and small groups.
Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and interest in working with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, and perform multiple tasks simultaneously.
Flexibility to support change and ability to coordinate and collaborate with team members, clients, and customers.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to comply with HIPAA requirements and company privacy and security guidelines.
Ability to meet the role's physical demands, including frequent lifting or moving of up to 20 pounds and required visual capabilities.

Responsibilities

Assist customers with frame and lens selection while meeting social distancing requirements.
Follow social distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate coughing and sneezing practices.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits accurately and inform customers about charges not covered by their insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and keep equipment, workstations, and the facility clean daily.
Ensure accurate customer pricing.
Maintain licensure requirements under state guidelines.
Provide feedback and guidance to Apprentice Opticians where applicable.
Follow privacy and confidentiality policies, including HIPAA, and protect confidential customer information and data.
Participate in required training and educational activities, including activities needed to maintain professional affiliations or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.