Retail Licensed Optician

Visionworks•East Glenville, NY

123d•$25 - $37•Onsite

About The Position

The Retail Licensed Optician assists customers with selecting frames, fitting and dispensing frames, and choosing optical products and services by interpreting prescriptions and using technical product information. The role provides accurate information about products, services, and third-party insurance benefits, and ensures pricing and orders are accurate. The associate maintains applicable state licensure, follows company privacy and security requirements, and keeps the dispensing area, equipment, workstations, and facility clean. The position is onsite and involves regular interaction with customers, doctors, and associates. It requires frequent standing, handling items, reaching, and communicating, as well as frequently lifting or moving up to 20 pounds. The work environment has a moderate noise level, including computers, printers, and machines.

Requirements

High school diploma or equivalent.
Possess and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively to individuals and small groups.
Ability to calculate figures such as discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and a desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with doctors and associates, perform multiple tasks simultaneously, and adapt to change.
Ability to work onsite and participate in regular, predictable onsite meetings, and to initiate interaction and collaboration with team members, clients, and customers.
Ability to stand, handle and feel items, talk, and hear for most of the workday; occasionally walk and reach; and frequently lift or move up to 20 pounds.
Required visual abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to comply with HIPAA and company privacy and security requirements.

Responsibilities

Assist customers with frame and lens selection while meeting social-distancing requirements.
Follow social-distancing, cleaning, and hygiene protocols.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits and disclose charges not covered by insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
Ensure customer pricing is accurate.
Maintain state licensure requirements.
Where applicable, provide feedback and guidance to Apprentice Opticians.
Follow company privacy, confidentiality, proprietary-information, HIPAA, and data-security policies.
Participate in required training and educational activities and maintain professional affiliations or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.