Retail Licensed Optician

Visionworks•Rome, NY

18d•$25 - $37•Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical information to interpret prescriptions and help customers select optical products and services. It includes explaining products and insurance benefits, recommending lenses based on customer needs, accurately measuring and adjusting eyewear, and coordinating with the Lab and Optometrist as needed. The associate must maintain applicable state licensure, follow company and HIPAA privacy and security requirements, participate in required training, and maintain a clean and orderly dispensing area and facility. This is an onsite position with regular, predictable onsite participation.

Requirements

High school diploma or equivalent.
Must have and maintain applicable state licensure for ophthalmic dispensing.
Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions using common-sense judgment and to address problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and desire to work with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks simultaneously, and adapt to change.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
Required visual abilities include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Assist customers with frame and lens selection while meeting social-distancing requirements.
Follow social-distancing, cleaning, and hygiene protocols.
Provide accurate information about frames, lens selections, and other services.
Explain third-party insurance benefits and any additional charges not covered by insurance.
Use the SERVE sales process and available demonstration tools to identify customer needs and recommend appropriate lenses.
Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
Ensure accurate pricing for retail customers.
Maintain license requirements under applicable state guidelines.
Where applicable, provide feedback and guidance to Apprentice Opticians.
Comply with privacy, confidentiality, proprietary-information, HIPAA, and data-security policies.
Participate in training and educational activities needed to meet departmental goals and professional or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.