Retail Lending Collector

First Financial Bank NA•Terre Haute, IN

13d•Onsite

About The Position

The Retail Lending Collector works on-site in Terre Haute, Indiana, managing delinquent installment loan accounts, including charge-off activity and recoveries. The role involves contacting customers with past-due accounts and providing financial counseling by phone, mail, and in-person visits as needed. The collector works with customers to arrange manageable repayment plans, prepares and organizes charge-off documentation, and follows banking policies and industry standards throughout collection efforts. The position is full-time, hourly, and non-exempt.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a business setting.
Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel.
Strong written and oral communication skills.
Detail-oriented with excellent organizational skills.
Ability to commute to the primary work location and occasionally to other work locations within driving distance.
Ability to remain in a stationary position for up to 75% of an eight-hour workday.
Ability to review information and details at close range, within a few feet.

Nice To Haves

Prior banking experience and/or collection experience.

Responsibilities

Manage collections for delinquent installment loan accounts, including charge-off activity and recoveries.
Contact customers with past-due accounts and provide financial counseling by phone, mail, and in-person visits as necessary.
Work with customers to establish manageable repayment solutions.
Assemble and organize documentation for charge-off activity.
Follow banking policies and industry standards in all collection efforts.